CUSTOMER SERVICE
Job Position: Customer Service Representative (CSR)
Hourly Wage: $14.20
Position Type and Expected Hours of Work: This is a part-time position, and hours of work and days fluctuate with evening and weekend hours required.
General Duties and Responsibilities:
The Customer Service Representative position at the Iceplex must have a broad knowledge of the programs and services we offer. They strive to make the customer experience one which the customer will not soon forget, in a positive way, by offering solutions to any issue that may arise with confidence and diligence.
Essential Functions
Qualifications
Competencies
Physical Demands
Work Environment: This job operates in a large scale athletic facility. This position is mainly nights and weekends.
Tim Hortons Iceplex is an Equal Opportunity Employer
Hourly Wage: $14.20
Position Type and Expected Hours of Work: This is a part-time position, and hours of work and days fluctuate with evening and weekend hours required.
General Duties and Responsibilities:
The Customer Service Representative position at the Iceplex must have a broad knowledge of the programs and services we offer. They strive to make the customer experience one which the customer will not soon forget, in a positive way, by offering solutions to any issue that may arise with confidence and diligence.
Essential Functions
- Providing customers with prompt, knowledgeable responses to their questions and issues
- A broad, sweeping knowledge of the programming we offer at the Iceplex
- Ability to learn our Point of Sale system, and use it proficiently
- Basic accounting; taking payments, updating accounts, etc.
- Proper upkeep of the front lobby and customer service desk area
- Completion of any other side work assigned by management
Qualifications
- A friendly, outgoing demeanor
- Ability to problem solve
- Conflict resolution is a MUST
- Time management and prioritizing abilities
- Computer proficient
- Strong work ethic
Competencies
- Previous customer service experience
- Familiarity with POS systems
- MS Office experience
- Ice rink experience
Physical Demands
- Required to sit, stand, walk and frequent use of stairs. Required to move about through multi - level building with use of stairs.
- Required to frequently bend or lift.
- Required to lift heavy weights (less than 50 pounds)
Work Environment: This job operates in a large scale athletic facility. This position is mainly nights and weekends.
Tim Hortons Iceplex is an Equal Opportunity Employer